Shipping
Free shipping on orders from €60.
Your order is carefully packed and shipped immediately if ordered before 17:00.
Shipping
- Ordered before 17:00: Your order will be shipped immediately.
- Ordered after 17:00: Your order will be shipped the next business day.
- Track & Trace: Once your order has been shipped, you will receive a Track & Trace link by email with which you can follow the shipment.
- Free shipping: On orders from €60.
- Orders under €60: Shipping costs are displayed during checkout.
Orders placed on the weekend or on a public holiday will be shipped the next business day.
Delivery times
The delivery times below are indicative and start from the moment your order has been shipped.
| Country / region | Expected delivery time |
|---|---|
| Netherlands | Usually the next business day |
| Belgium | 1–2 business days |
| Germany | 2–3 business days |
| Other countries | 3–7 business days |
For orders within the Netherlands, this means that an order placed on a business day before 17:00 is often delivered the next business day.
Delivery times are estimates and may vary due to carrier delays, busy periods, public holidays, incorrect address details, or other circumstances beyond our control.
Pre-orders
For pre-order products, a different shipping date may apply. When a product is not immediately available or has a longer delivery time, we state this on the relevant product page.
If you order multiple products, one of which is a pre-order, this may affect when your entire order is shipped.
Lost or damaged packages
Is your order damaged during transport, does your package appear to be lost, or does Track & Trace indicate that the package has been delivered when you have received nothing? Then contact us via info@alcanluxury.com.
We are happy to help you investigate the problem and will contact the carrier if necessary.
Address details
Before finalizing your order, always check that your shipping address is filled in completely and correctly.
When an order cannot be delivered due to incorrect or incomplete address details and is returned to us, there may be costs associated with reshipping the order.
Returns & warranty
Would you like to return a product or do you have a question about the warranty? On our Returns page you will find all the information about return periods, conditions, reporting a return, and our warranty.